If having followed the 2 stages of our complaints procedure you remain dissatisfied, you can ask to have your complaint reviewed externally. You are able to make a complaint to Premier Warranty and/or The Consumer Code for Home Builders. Once the complaint has been passed to them, they will keep all parties updated and we will abide by their decision. Please note in the first instance please let us know about your complaint and follow the steps listed above to resolve the issue.
Contact details for Premier Guarantee:
Premier Guarantee, 2 Shore Lines Building, Shore Road, Birkenhead, CH41 1AU.
(T) 0800 107 8446 (E) firstname.lastname@example.org
Contact details for Consumer Code for Home Builders:
Consumer Code for Home Builders Ltd, Westgate House, Royland Road, Loughborough, LE11 2EH.
(T) 0345 608 9797 (E) email@example.com